📦How long does delivery take?
We strive to process and dispatch all orders as quickly as possible to ensure you receive your items without unnecessary delays. Once your order has been confirmed and processed, delivery typically takes between 3 to 7 business days, depending on your location within South Africa. Delivery times may vary during busy periods, public holidays, or promotional events. Once your order has been dispatched, you will receive a confirmation notification with the necessary details to help you stay informed throughout the delivery process. Our goal is to make sure your shopping experience is smooth, reliable, and convenient from checkout to delivery.
🔄Can I Return an Item?
Yes, we understand that sometimes an item may not meet your expectations or may not be the right fit. If you are not completely satisfied with your purchase, you may request a return within the specified return period, provided that the item is unused, in its original condition, and returned with all original packaging and tags intact. Once we receive and inspect the returned item, we will assess it according to our return policy and guide you through the next steps. We are committed to ensuring that our customers have a positive shopping experience and will do our best to assist you throughout the process.
🚚How Can I Track My Order?
Once your order has been processed and dispatched, you will receive a confirmation message containing your tracking information, where applicable. This tracking information allows you to monitor the progress of your delivery and stay updated on its estimated arrival date. If you have not received tracking details or need assistance locating your order, our support team will be happy to help. We recommend keeping an eye on your email and messages after placing an order, as important delivery updates will be communicated through these channels.
👠Do You Offer Exchanges?
Yes, we offer exchanges for eligible items, subject to product availability and our exchange policy. If you need a different size, colour, or a replacement item, please contact us as soon as possible after receiving your order. To qualify for an exchange, items must generally be unused, in their original condition, and returned with all tags and packaging intact. We understand that finding the perfect fit is important, and we aim to make the exchange process as simple and convenient as possible for our customers.
💬 How Do I Contact Support?
Our customer support team is always available to assist you with any questions, concerns, or order-related inquiries. Whether you need help with a purchase, delivery updates, product information, returns, or exchanges, we are here to help. The easiest way to reach us is through our contact page or by sending an email to our customer support team. We aim to respond to all inquiries as quickly as possible and provide the assistance you need to ensure a positive shopping experience with Crest & Co.
📧 : info@kingdomcrest-co.co.za
🔒 Is My Payment Information Secure?
Your security and privacy are extremely important to us. We use trusted and secure payment processing systems designed to protect your personal and payment information throughout the checkout process. Sensitive information is encrypted and handled using industry-standard security measures to help ensure that your data remains safe and confidential. We do not store your banking or card details on our website, and all transactions are processed through secure payment gateways. Our goal is to provide a safe, reliable, and worry-free shopping experience so that you can shop with confidence every time you visit Crest & Co.
