Return Policy – Crest & Co
At Crest & Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may return eligible items within 7 days of receiving their order.
To qualify for a return:
* The item must be unused, unworn, and in its original condition.
* The item must be returned in its original packaging with all tags attached.
* Proof of purchase or order confirmation must be provided.
* Items showing signs of wear, damage, alteration, or misuse will not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
* Sale or clearance items.
* Gift cards.
* Personalized or custom-made products.
* Items marked as “Final Sale.”
Return Process
To initiate a return:
1. Email us at [Insert Email Address] with your order number and reason for the return.
2. Our team will review your request and provide return instructions.
3. Once approved, the item must be shipped back within 3 business days.
Refunds
After receiving and inspecting the returned item, we will notify you of the status of your refund.
If approved:
* Refunds will be processed to the original payment method.
* Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent. To request an exchange, contact us within 48 hours of receiving your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
* Your order number
* Photos of the item
* A description of the issue
We will work to resolve the matter as quickly as possible.
Return Shipping Costs
* Customers are responsible for return shipping costs unless the item received is defective or incorrect.
* We recommend using a trackable shipping service, as Crest & Co cannot guarantee receipt of returned items.
Contact Us
For any questions regarding returns or refunds, please contact:
Crest & Co
Email: info@kingdomcrest-co.co.za
Phone/WhatsApp: 0833447377
